At Fortunevast, we are committed to providing high-quality power inverters, solar hybrid PV inverters, and LiFePO4 portable power stations. Because our products are heavy-duty commercial power equipment, our return and refund policy is structured as follows:
1. Scope: This policy applies to all power inverters, energy storage systems, and related equipment purchased directly from fortunevast. shop. It covers sample orders, bulk wholesale orders, and customized manufacturing projects.
2. Sample Orders: We support sample testing for B2B buyers. If the sample has functional defects upon receipt, please contact us within 7 days with video evidence. We will arrange a replacement or issue a full refund for the sample cost.
3. Bulk Orders: All bulk order products undergo strict quality control before shipment. If any unit fails due to manufacturing defects, it may be returned within 1 year of delivery for a free replacement or refund.
4. Customized Orders: Custom-built products, OEM orders, or bulk goods without quality defects cannot be returned once shipped, due to high international freight and customs costs.
5. Manufacturing Defects: For confirmed manufacturing defects within the applicable return window, Fortune Vast will provide a replacement, repair parts, or a refund. Defect claims require clear photo/video evidence and the product serial number for verification.
6. Warranty Service: All products come with a standard 3-year warranty. Throughout the full 3-year warranty period, we provide free replacement components or repair services for functional failures (excluding damage caused by human error, improper installation, or misuse).
7. Return Authorization Process: To initiate a return or warranty claim, please submit a request through our website’s Consultation/Contact page. Once your claim is verified, we will authorize the return and provide instructions. Please do not send items back without prior authorization.
8. Refund Method and Timing: Once your authorized return is received, or your refund request is approved, we will automatically process the refund. The funds will be credited back to your original payment method within 15 business days.
9. Return Shipping and Customs: For any accepted returns due to non-quality reasons, the buyer is fully responsible for all return shipping costs, customs duties, and clearance fees. For confirmed manufacturing defects, Fortune Vast will cover the necessary replacement shipping costs.
10. Contact Information: For any return, warranty claims, or after-sales support, please contact our team via WhatsApp or email at info@fortunevast.shop.
11. Last Updated Date: Last updated: October 9, 2026